Service Request

All Victoria deliveries are Free,
All Other states will be provided a quote

Payment for freight/delivery may be required in a separate transaction dependant on delivery area. SLE Trading will contact you when your order is placed to discuss which delivery option is right for you. If you require delivery, we will provide you with an exact quote based on your location, and arrange payment for delivery during the phone call. Delivery/freight will not be booked until after payment for it has been made. If unsuccessful in making contact, SLE Trading will continue to try for 7 days after purchase. If our attempts to contact have not been returned after 1 month from purchase date, SLE Trading reserves the right to issue a store credit to the purchaser and place the items back on the floor for sale. Delivery Estimates have been supplied only to give an understanding of what freight might cost, however, prices may vary due to location and size of the item/s purchased.

Service Request

A CERTIFICATE OF COMPLIANCE IS REQUIRED BEFORE ANY WARRANTY WORK CAN TAKE PLACE. A SERVICE FEE WILL BE CHARGED WHERE:

A product is found to be incorrectly installed
A product is found to have been modified in any way
Damaged at installation
Not being a fault in manufacture
The product is found to be unrelated. (Not a product from Premium Trade)

CALL OUT FEE: $150+GST (COVER THE FIRST 20 Minutes), PLUS $50+GST EVERY 20 MINUTES AFTER, PLUS THE COST FOR THE PARTS IF REQUIRED. IF THE CUSTOMER IS OUT OF MELBOURNE METRO AREA, CHARGE FOR THE TRAVELLING TIME WILL BE EXTRA.

PREMIUM TRADE RESERVES THE RIGHT TO CARRY OUT WARRANTY REPAIRS, ACCORDING TO ITS GUIDELINES AND MAY CHOOSE TO REPAIR, REPLACE OR REFUND THE PRODUCT.